Terms and Conditions
Orders: Orders may be placed via Telephone, Email or via the Secure order form on the website.
Method of Payment: We accept Visa, MasterCard, American Express, Paypal, Cash, Postal or Bank Money Order or Check (to be cleared prior to shipment)
Shipping: Domestic and Canada: Anywhere in the US or Canada our shipping charges are billed at actual freight costs, rounded up the next dollar plus a $3.00 handling/packaging charge. We use Priority Mail for most packages. Some of the more expensive ones will get shipped by UPS. We also can ship FEDEX freight collect if you have an account with them. All Paypal orders require a tracking number and a phone number..
International Shipments: For overseas shipping, we ship all orders over $250 by Express Mail and charge only for the actual shipping costs plus a $7.00 handling/packaging charge.Orders under $250 are shipped International Priority Mail orIf you have a specific carrier you would like to use (FEDEX, DHL, etc.) we will be happy to oblige. All Paypal orders require a tracking number and a phone number.
Returns: All sales are considered final. We do not offer refunds.Should a part be received that is incorrect or out of spec, you must contact us within 7 days upon receipt of the package to request a Return Merchandise Authorization (RMA). Returns received without an RMA will not be accepted. Incorrect or non-conforming parts will be exchanged at our expense.
Cancellation: PEI reserves the right to cancel any order and issue a refund as total compensation for types of damages including consequential damages.
Warranty: All products manufactured by Palomar Engineers, Inc. are warranted to be free from defects in material and workmanship for a period of one (1) year from date of shipment. Palomar Engineers, Inc.’s sole obligation under these warranties shall be to issue credit, repair or replace any item or part thereof which is proved to be other than as warranted; no allowance shall be made for any labor charges of Buyer for replacement of parts, adjustment or repairs, or any other work, unless such charges are authorized in advance by Palomar Engineers, Inc.
If Palomar Engineers, Inc.’s products are claimed to be defective in material or workmanship, Palomar Engineers, Inc. shall, upon prompt notice thereof, issue shipping instructions for return to Palomar Engineers, Inc. (transportation-charges prepaid by Buyer). Every such claim for breach of these warranties shall be deemed to be waived by Buyer unless made in writing. The above warranties shall not extend to any products or parts thereof which have been subjected to any misuse or neglect, damaged by accident, rendered defective by reason of improper installation, damaged from severe weather including floods, or abnormal environmental conditions such as prolonged exposure to corrosives or power surges, or by the performance of repairs or alterations outside of our plant, and shall not apply to any goods or parts thereof furnished by Buyer or acquired from others at Buyer’s specifications.
In addition, Palomar Engineers, Inc.’s warranties do not extend to other equipment and parts manufactured by others except to the extent of the original manufacturer’s warranty to Palomar Engineers, Inc.. The obligations under the foregoing warranties are limited to the precise terms thereof. These warranties provide exclusive remedies, expressly in lieu of all other remedies including claims for special or consequential damages.
SELLER NEITHER MAKES NOR ASSUMES ANY OTHER WARRANTY WHATSOEVER, WHETHER EXPRESS, STATUTORY, OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS, AND NO PERSON IS AUTHORIZED TO ASSUME FOR PALOMAR ENGINEERS, INC. ANY OBLIGATION OR LIABILITY NOT STRICTLY IN ACCORDANCE WITH THE FOREGOING.
Contact Us: Our mailing address: Palomar Engineers, Inc., 5521 Mission Road, STE D-1430, Bonsall, CA 92003
Phone: 760-747-3343 Email: sales@Palomar-Engineers.com
Please direct all technical questions via email to info@Palomar-Engineers.com